The Reluctant Landlord

  • Home
  • About Us
  • Archive
  • Work with Me!
    • Guest Post
  • Contact
  • Disclaimer
  • Self Management
  • Military & Real Estate
  • Buying & Selling
  • Property Manager
  • Our Strategy
  • Books
You are here: Home / I am a Reluctant Landlord / How to Organize Tenant Repairs from ANYWHERE!

How to Organize Tenant Repairs from ANYWHERE!

December 22, 2014 by Elizabeth Bennett Colegrove 3 Comments

This post may contain affiliate links.

The most common question I get is: What do you do when something breaks and your rental home is not in your hometown? Meaning how in the world does a landlord organize tenant repairs?

How to Organize Tenant Repairs From Anywhere

That answer is simple.

Use your personal network to ask around for a reference. If you don’t have a personal network in the area of your rental property, use Google. Use Google search to find the needed service and then call them to get price quotes. Research those vendors, make a choice, and then send them out to your rental home to complete the job.

While the strategy is by no means perfect, I honestly have done okay. My problems have been fixed and the tenants are happy. While the repairs haven’t always been the cheapest I know that they were  done quickly and efficiently.

Our Process to Organize Tenant Repairs:

  • Receive repair request from tenant. Ask the tenant if they are okay with you providing their contact information to the repair man to receive calls.
  • Find your vendor: Call either someone we have from previous requests, ask your network for a reference, or more often than not, Google your needed service.
  • Once I find the vendor  I call the vendor and set everything up. I usually provide a credit card number ahead of time. I set a price limit with the vendor for the service call.
  • Once  your contact with the vendor is set up then provide the vendor the tenant’s contact information.
  • Vendor call the tenants directly to schedule the repair or service.
  • Vendor makes the house call.
  • Vendor either
    • a) calls me to request permission to complete repair if it is beyond our set price limit established when I first call or
    • b)they simply complete the repair if it is under our preset price limit.
  • I confirm with the tenants that the service or repair is complete and that they are happy.
  • If they are not happy with the service then I don’t use that particular vendor again.
  • Receive emailed receipt from tenant to save for tax records.

I am sure there is a better way to do it. It is by no means a science. Over time I have slowly put together my list of vendors I prefer. We have repairs rarely enough that this method has worked well for us. While I am sure there are better methods this has worked very well allowing us to do all we do while managing from around the country.

A few tips to keeping everyone honest…

  • I  call the repairman that only  I found – This way I know I have a neutral third party.
  • Screen repair or service requests- I don’t just say yes to each repair request.  Respectfully deny requests that are unneeded.  Seeing one lizard or spider etc. does not mean a full pest control appointment is needed.  A broken AC unit?- absolutely.
  • Follow up on Fault– I always follow up with the repairman to see whose responsibility it would be to cover the repair. If the repair was needed due to something the tenant did I charge the tenant.  (For example a leaky faucet would be my fault but a toilet clogged with a child’s toy would be the responsibility of the tenant).

While it is nice to have a team of reputable vendors before you move out of your home and turn it into a rental home I have built most of my teams through trial and error from a distance.

While it has its moments it is VERY doable.

5

Filed Under: I am a Reluctant Landlord, I am a Small Time Landlord, I am an Empire Builder, Self Management Tagged With: Home Repairs

Comments

  1. No Nonsense Landlord says

    August 29, 2016 at 8:04 pm

    I just came back from a week long vacation. I can have zero issues for a month, the one week I am gone I had several. Most fixes could wait until I returned, only one I had to pay to get fixed.

    Reply
    • Elizabeth Bennett Colegrove says

      September 7, 2016 at 8:13 am

      Right! Don’t you love how it only pour when you are on vacation or otherwise preoccupied.

      Reply
  2. Kristine Cassar says

    November 20, 2021 at 5:41 am

    What would you do if your tenant told you that you must meet the repairman and that they won’t? Our tenant is now refusing to be available to let the repairman in.

    Reply

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

I love my family, my country and real estate. My goal is to retire early through frugal living and real estate investment. I am making great strides and want to share the information I've learned through the process. Read More...

CHECK OUT MY BOOK!

Sign up for the Newsletter
JOIN HUNDREDS OF OTHERS IN RECEIVING OUR FREE WEEKLY UPDATES STRAIGHT TO YOUR EMAIL INBOX!

Most Popular Posts:

  • How to Create Freezer Meals for One Person
  • 3 Ways a Landlord Can Split the Utilities
  • How to Set Up Your Rental Accounts
  • The Solution to a Broken Lease: The Buy-Out Clause
  • What are a Military Widow’s Death Benefits?
  • How to Get Rid of Cat Urine in Cushions, Carpet and Clothes
  • How to Write an Incredible Lease
  • How to Write a One Page Lease Renewal!
  • Is it Worth Buying a House if You Move Every Two Years?
  • Landlords: Should You Include a Washer and Dryer in Your Rental?

GET THE BUTTON


More Posts from this Category

Search

Categories

Archives

Copyright 2023, The Reluctant Landlord. All Rights Reserved. Custom design by Pixel Me Designs
Sign up for the Newsletter
JOIN HUNDREDS OF OTHERS IN RECEIVING OUR FREE WEEKLY UPDATES STRAIGHT TO YOUR EMAIL INBOX!
[close]
Brought to you by
Displet