Communication is a very important aspect into being successful as a landlord!
Once of the biggest complaints I hear from tenants, applicants and even learned first hand, is that a landlord is not responsive. As a Landlord you know that nothing happens at a good time. There is a reason Murphy’s law exists. Therefore the key is to set up systems and procedures that are super efficient while as burden- less as possible on yourself!
The two biggest reasons you will need to communicate with your tenant are regarding:
As discussed in Tenant Relations: Honey versus Vinegar, what you say is VERY important. As a landlord I have discovered that providing prompt feedback to my tenants creates a lot of good will. But as a working landlord I found that being able to make phone calls at any point of the day is very difficult. Therefore when I figured out great ways to get repairs done or reduced my stress level by connecting vendors and tenants directly (Reducing the Preverbal Middleman), this didn’t fix anything if a efficient communication method between landlord and tenant didn’t exist.
Enter the Power of Text Messages
While everyone is different, I personally provide my personal number to my tenants. As someone who closely guards her sleep I am fortunate that my phone has an awesome “sleep mode”. My phone goes to silent at night BUT it has the apple “sleep” setting. This setting is if someone calls me 2 times in 2 minutes then the call comes through. I also don’t wake up to text messages, so I treat them like a voicemail at night. In the morning part of my routine is to check for and respond to text messages or any voicemails.
4 Reasons Why I Love Text Messages
- Its Quick- Text Messages are no nonsense, quick and efficient. The short and sweetness allows me to figure out the issue and respond with the minimum amount of time spent for the maximum amount of “fixing” occurring.
- Written– It allows me to keep track of what is being said for records.
- Tone Control- I think about all I want to say before it is said. This reduces the heat of the moment and “misstated” thoughts.
- Availability– Let’s face it- A text message is a whole lot easier to squeeze in than making a phone call.
How do you communicate with your tenants? Do you have any tricks of the trade? Have you learned a powerful lesson that you wish you have known “before” you paid the education cost?