Do you get tongue tied when you are calling regarding a new subject for the first time?
I have noticed over the years that for many rentals are scary. They are very much the unknown and therefore for many the whole process can be super stressful. After self managing for almost 3 years, working with over 15 different tenants I have found that calling applicants and answering questions seem to “roll” off of my tongue.
On the other hand; technology and I are not friends. After 3 days without cable at the new house and 5 phone calls to comcast, I realized the reason it wasn’t working because I hadn’t plugged in the cable line. Yup! that would be me. At the same time, I am dealing with my inability to plug in a cable, and ability to communicate my frustration to the cable company. “Yes, I have two lights but no, I don’t have 4. Yes it is plugged in, wait you mean a cable plug?” Yup, I would not be signed up for cable Set Up for the Year award.
While I am battling with the cable box and feeling very unintelligent I am also leaving messages to applicants like a rock star. It made me think, how many other people are having trouble leaving messages? We all have our talents.
As described in this article it is a race against time to schedule showings as people tend to find their house and then “be done”.
Therefore calling people back is very important. More often than naught you are going to receive one’s voicemail. I find that when an out of town number pops up on the caller ID they are more likely to be sent to voicemail. Since I have the same phone number since I was 16 my area code doesn’t match ANY of the areas I operate. I find the key to the voicemail is keep it simple. Therefore my voicemail message is simple.
“This is Elizabeth Colegrove. I am calling regarding your inquiry I received from (source: zillow, trulia, etc). The home is still available and I am currently scheduling showings. I look forward to speaking with you.
Simple to the point and easy!
What is your phone message?0